EnglishShipping & Returns
Shipping & Returns
Returns Policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return the items must meet the following criteria:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items that do not meet the above criteria are subject to a 20% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in new condition, you may exchange it for something different. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shipping
Shipping Time
All orders are typically shipped within 48 hours Monday - Friday 8am - 5pm. "Drop Shipped" products from manufacturers may be subject to delays beyond our control. We will make every effort to expedite all orders.
*Canadian customers please note* - We are not responsible for any duties, taxes, or brokerage fees that may be incurred when importing items into your country.
*PLEASE NOTE* - We do not allow pick-up at the shipping terminal or for any rerouting of the shipment.
Free Shipping
We ship all orders over $99 to the Lower 48 States for free. This will be shipped via the most economical method for us. You are able to pick a definitive service at checkout. Keep in mind that you will be responsible for shipping charges if you choose one of these methods. Free Shipping does not apply to HI, AK, PR and international orders.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
Some items that are drop shipped or shipped via freight may be shipped by different carriers. This is at the discretion of the manufacturer.
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock if you have paid for shipping. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. If you chose Free Shipping and there is a backordered item, we will hold your order and ship it complete.